About Our Mobile Medical Alert Alarm System Monitoring Center

Personnel: Highly Trained Mobile Medical Alert Alarm System Monitoring Representatives

All of the employees at our mobile medical alert alarm system monitoring center undergo extensive background checks and are trained and certified to rigorous industry standards. This ensures superior service and support for all of our clients.

• CSAA Certified:  All of the operators at our mobile medical alert alarm system monitoring center undergo education and simulation training with CSAA/SIA certified instructors and must pass the CSAA operator course.
• 24 Hour Customer Service: Our customer service team is available 24 hours a day, 7 days a week to provide any needed service for our medical alert alarm system customers.

Technology: Fully Redundant, Enterprise-Class Receiving, Routing & Database Equipment

Our communications and database network takes advantage of the latest technology to offer the highest level of reliable service for medical alert alarm system monitoring. Our network is specifically designed to eliminate all points of failure. Technological advantages our monitoring center offers include:

• Database Redundancy: We use multiple RAID servers, both virtualized and non-virtualized, with backup network attached storage (NAS) and off-site storage to backup and protect all of the data for our mobile medical alert alarm system.
• Monitoring Software: For our mobile medical alert alarm system monitoring, we utilize industry-leading Mastermind automation servers that are mirrored in real-time.
• Multiple Path Reporting: Both inbound and outbound service is available from 3 providers with diverse routing.
• Telecommunications: We use a redundant enterprise level Avaya IP phone system with dual power supplies to ensure reliable telecommunications.

Infrastructure: State-of-the-Art Mobile Medical Alert Alarm System Monitoring Center for Speed, Reliability, & Scalability

Our mobile medical alert alarm system monitoring center uses state-of-the-art infrastructure to ensure monitoring services dependable and reliable monitoring services.

• Power Availability: Our medical alert alarm system monitoring center features an on-site power plant with two 650 kilowatt diesel generators. These generators ensure power in event in the event of a utility power outage.
• Conditioned Power: All of our power systems and mission critical equipment run on conditioned 2N redundant UPS power.
• Physical Security: We ensure physical securing for our entire mobile medical alert alarm system monitoring facility with 130-high definition IP surveillance cameras with NVR and card access control systems.
• Precision Environment: At our mobile medical alert alarm system monitoring center, we use a robust cooling infrastructure integrated with advanced fire suppression systems to ensure an optimal facility environment.
• Building Management System: We use a 1,000 point alert and notification interface for building and critical system operational efficiency.

Our Mobile Medical Alert Alarm System Monitoring Center Credentials

To help our mobile medical alert alarm system monitoring center maintain its competitive edge, we submit to the rigorous compliance and accreditation requirements from many of the medical industry’s top independent organizations. As a result, our medical alert alarm system monitoring center has been recognized by many industry organizations and has received many industry certifications.

These credentials and certifications include:

	Underwriters Laboratories Listed Central Station: UL is the trusted resource across the globe for product safety certification and compliance solutions. The UL Certificate is proof that our medical alert alarm system monitoring center meets the stringent standards of UL.
	CSAA Certified Five Diamond Central Station: A CSAA Five Diamond Alarm System Certificate signifies compliance and assurance that a medical alert alarm system has followed guidelines established by best-industry practice. This certificate recognizes best practices utilizing existing standards.
	Member IQ Certification Program: The IQ (Installation Quality) Certification Program gives consumers a way to identify companies that are committed to providing them with high-quality security and life safety systems.
	Member Electronic Security Association: The Security Industry Association is the leading trade group for businesses in the electronic and physical security market.
	Member Security Industry Association: The Electronic Security Association (formerly the NBFAA) is the oldest and largest association representing the electronic life safety, security and systems industry.
	National Fire Protection Association (NFPA): The mission of the international nonprofit NFPA, established in 1896, is to reduce the worldwide burden of fire and other hazards on the quality of life by providing and advocating consensus codes and standards, research, training, and education.

To learn more about why our mobile medical alert alarm system monitoring center is superior, contact us today!